Please read these terms carefully before booking a service or subscribing to a membership plan with The Heroes Maintenance.
Last updated: 7 July 2026
The Heroes Maintenance is a property maintenance and compliance business operating as a sole trader in London, England. These terms apply to all services booked directly, and to all membership plans (Essential, Standard, Premium) purchased through our website.
Contact us: 07440 077616 or theheroesmaintenance@gmail.com.
We offer three membership tiers — Essential, Standard and Premium — billed monthly in advance via our payment processor, Stripe. Full current pricing and inclusions are shown on our membership plans page.
Each membership plan has a minimum initial term, starting from the date of your first payment:
| Plan | Minimum term |
|---|---|
| Essential | 3 months |
| Standard | 6 months |
| Premium | 12 months |
After the minimum term, your plan continues on a rolling monthly basis until cancelled in line with clause 2.3.
Each plan includes a discount off the standard rate for extraction system cleans (5% Essential, 10% Standard, 15% Premium). This discount applies to bookings made after your first full billing cycle has completed, and is applied at the time of invoicing for that clean. Discounted rates are not transferable and do not apply to bookings made during the first billing cycle.
You may cancel your membership at any time by giving us at least 30 days' written notice (email is acceptable), effective from the end of your minimum term or your current rolling monthly period, whichever is later. Cancelling before the end of your minimum term may result in an early termination charge covering the difference between what you've paid and the standard (non-member) cost of any certificates, cleans, or discounted callouts already used.
EICR certificates and any other inclusions stated for your plan are provided at the frequency stated on the plans page, and only become available for booking after your first full billing cycle has completed. Parts and materials used during any visit are charged at cost price in addition to your membership fee, unless otherwise agreed in writing.
Emergency callout discounts stated for your plan apply to our standard callout rate at the time of booking. Response times are best-effort estimates and not guaranteed, except where a specific guarantee (e.g. same-day response) is stated for your plan and confirmed at time of booking.
For customers not on a membership plan, all services (gardening, clearance, paving, cleaning, and extraction/EICR work) are quoted and charged individually. Quotes are free and non-binding until confirmed in writing.
Membership fees are billed monthly in advance via Stripe. One-off service payments are due on completion unless otherwise agreed. We reserve the right to suspend services on any account with a failed or overdue payment until the balance is settled.
We carry out all work with reasonable skill and care. We are not liable for pre-existing faults, damage arising from inaccurate information provided by the customer, or issues outside our reasonable control. Nothing in these terms limits liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.
We may update these terms from time to time. Continued use of our services or membership after an update constitutes acceptance of the revised terms. Material changes affecting active members will be communicated by email in advance where reasonably practicable.
These terms are governed by the laws of England and Wales.
Questions about these terms can be sent to theheroesmaintenance@gmail.com or 07440 077616.
