Please read these terms carefully before booking a service or subscribing to a membership plan with The Heroes Maintenance.
Carpet Care terms updated: 19 October 2026
The Heroes Maintenance is a property maintenance and compliance business operating as a sole trader in London, England. These terms apply to all services booked directly, and to the Carpet Care payment plans described below.
Contact us: 07440 077616 or theheroesmaintenance@gmail.com.
Extractor memberships are not currently available for new signups. Extraction cleaning, planned maintenance, electrical inspections and EICRs are assessed and quoted individually. The agreed work, price and visit schedule must be confirmed in writing before booking. No annual EICR, parts-at-cost offer or membership callout discount is included automatically.
Any existing extraction agreement remains subject to its agreed terms; removing new signup offers does not cancel or alter an existing contract.
These Carpet Care terms take precedence over other membership provisions on this page for carpet plans only. Essential is £25/month, Home £45/month and Family £65/month, covering respectively 1, 2 and 3 standard rooms per funded visit. Twelve payments total £300, £540 or £780. The monthly subscription continues until cancelled; there is no 12-month minimum commitment.
Monthly payments fund future cleaning. One included visit becomes available after each four successful payments: after payments 4, 8 and 12 for three visits per 12 payments. Appointments are arranged approximately four months apart, subject to agreement and availability. This is not monthly cleaning. An immediate clean is separately quoted and paid for; it does not replace or accelerate a funded visit.
Each standard room is up to 20m². At each visit choose one small carpeted hallway up to 5m² OR one suitable rug up to 2m², cleaned at the same property. Rug suitability is checked before acceptance. Stairs, landings, upholstery, heavy furniture moving and specialist stain/odour treatments are separately quoted. Routine spot treatment is included; complete stain removal is not guaranteed.
We review postcode, property address, measurements, carpet condition and access before sending a payment invitation. Submitting an enquiry is not approval or a confirmed appointment. Any parking, access or additional service charges must be disclosed and agreed before payment or work. Plans cover the agreed areas at one residential address. Commercial premises require a separate quote.
Cancel by emailing theheroesmaintenance@gmail.com, stating your name and subscription email. We stop future collection and refund unused cleaning credit within 14 days of cancellation. Each completed included visit uses four monthly payments of credit (£100, £180 or £260). We do not retrospectively reprice completed visits or charge a cancellation penalty. Fully funded visits not delivered remain refundable. Your statutory rights are unaffected, including your applicable 14-day right to cancel an online service contract. Work during that period requires an express request and the applicable cancellation information.
Please give at least 48 hours notice to rearrange. No automatic missed-visit fee is imposed under this plan; any proposed charge must be fair, lawful and disclosed in advance. If we cannot fulfil the agreed service, you can receive a refund of unused credit. We use reasonable care and skill and assess carpet suitability before cleaning. Drying time varies with carpet, ventilation and conditions. Nothing excludes liability or remedies that cannot lawfully be excluded.
Contact theheroesmaintenance@gmail.com or 07440 077616 about cancellation, booking, refunds or service concerns.
The £350 emergency extractor callout fee covers attendance and diagnosis only. A diagnostic visit does not guarantee a repair. Repair labour, parts, materials and any return visit are separately quoted and require approval before proceeding. Any applicable VAT and the total payable are confirmed before booking. Attendance and arrival estimates depend on location, access and engineer availability. No guaranteed response time or membership discount is offered for new extraction bookings.
For customers not on a membership plan, all services (gardening, clearance, paving, fencing, window cleaning, cleaning, and extraction/EICR work) are quoted and charged individually. Quotes are free and non-binding until confirmed in writing.
Membership fees are billed monthly in advance via Stripe. One-off service payments are due on completion unless otherwise agreed. We reserve the right to suspend services on any account with a failed or overdue payment until the balance is settled.
We carry out all work with reasonable skill and care. We are not liable for pre-existing faults, damage arising from inaccurate information provided by the customer, or issues outside our reasonable control. Nothing in these terms limits liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.
We may update these terms from time to time. Continued use of our services or membership after an update constitutes acceptance of the revised terms. Material changes affecting active members will be communicated by email in advance where reasonably practicable.
These terms are governed by the laws of England and Wales.
Questions about these terms can be sent to theheroesmaintenance@gmail.com or 07440 077616.
